Terms & Conditions

Last updated: 6/09/2026

Welcome to The Keg Co. These Terms & Conditions apply to all orders placed through our website and form the agreement between you and The Keg Co. when you purchase our products and services.

By placing an order with us, you agree to these Terms & Conditions.

1. Age Requirements

The Keg Co. sells alcoholic beverages. You must be 18 years or older to purchase alcohol from us.

We may require valid identification to verify your age at the time of delivery. If the person receiving the order cannot provide acceptable proof of age, or appears intoxicated, we may be unable to complete the delivery.

Alcohol will not be supplied to anyone under 18 years of age.

2. Placing an Order

When placing an order, you are responsible for providing accurate information, including your name, delivery address, contact details and requested delivery time.

Once your order has been submitted and payment has been received, your order is considered confirmed.

We reserve the right to contact you regarding your order if clarification is required or if we are unable to fulfil an order as requested.

3. Delivery

We currently offer delivery on:

  • Wednesday afternoons
  • Friday afternoons
  • Saturday daytime

Customers can select an available 2-hour delivery window at checkout.

While we will make every reasonable effort to deliver within your selected window, delivery times may occasionally be affected by traffic, weather, unforeseen circumstances or other factors outside our control.

Someone 18 years or older must be available to receive an alcohol delivery and provide identification if requested.

If nobody is available to accept the delivery, additional delivery arrangements or fees may apply.

4. Chilled Kegs

Customers can choose to have their keg delivered chilled or unchilled at checkout.

Chilled kegs require sufficient preparation time. For last-minute orders, we cannot guarantee that a keg will be fully chilled by the time of delivery.

Selecting the chilled option does not guarantee a specific serving temperature.

5. Keg Handling & Storage

Once a keg has been delivered, the customer is responsible for its appropriate storage, handling and use.

We cannot be responsible for issues resulting from incorrect storage, handling, temperature control, connection, dispensing or use of the keg after delivery.

6. Returns, Refunds & Cancellations

Due to the nature of our products, we do not accept returns or provide refunds for change-of-mind purchases.

Once a keg has been delivered, we cannot verify how it has been stored, handled or used and therefore cannot accept returned kegs for resale.

If you need to cancel or change an order, please contact us as soon as possible at thekegco@outlook.com. We will do our best to accommodate requests, but cancellations are not guaranteed once an order has been prepared or dispatched.

Nothing in these Terms & Conditions excludes or limits your rights under the Australian Consumer Law.

7. Product Availability

While we do our best to ensure all products displayed on our website are available, availability may change without notice.

If a product becomes unavailable after you place an order, we will contact you to discuss an appropriate alternative or solution.

8. Pricing & Payment

All prices displayed on our website are in Australian dollars (AUD) and include applicable taxes unless otherwise stated.

Payment must be made at the time of ordering unless otherwise agreed with The Keg Co.

We reserve the right to correct pricing or product information errors. If an error affects an order you have placed, we will contact you before proceeding with the order.

9. Website Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.

However, minor variations in product appearance, packaging or labelling may occur.

10. Responsible Service of Alcohol

The Keg Co. is committed to the responsible sale and supply of alcohol.

We reserve the right to refuse or cancel a sale or delivery where required by law, including where appropriate identification cannot be provided or where the recipient appears intoxicated.

11. Limitation of Liability

To the extent permitted by law, The Keg Co. is not responsible for loss or damage resulting from circumstances outside our reasonable control, including delays caused by traffic, weather, accidents, incorrect delivery information or circumstances arising after delivery.

Nothing in these Terms & Conditions excludes any rights or remedies that cannot legally be excluded under Australian law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version published on our website will apply to orders placed after the updated Terms & Conditions take effect.

13. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us:

The Keg Co.
Email: thekegco@outlook.com

Frequently asked questions

What do I do with my empty keg?

Once you're finished with your keg, take it to our verified keg drop-off point at 27 Arundel St, Fremantle. The keg remains the property of the supplier and will be collected from there.
Where do you deliver?

We offer Perth-wide delivery for a flat $10 fee, so you can have your kegs delivered anywhere across the Perth metropolitan area. Please contact us for out of Perth metro delivery.

What days do you deliver and what time?

We deliver Wednesday afternoons, Friday afternoons and Saturday daytime. You'll be able to select an available 2-hour delivery window at checkout.
Do you offer last-minute orders?

We may be able to accommodate last-minute orders. Email us at thekegco@outlook.com and we'll do our best to help. Please note that chilled kegs cannot be guaranteed for last-minute orders.
Will my keg be fully chilled when it arrives?

For standard orders, we'll allow sufficient time to chill your keg where requested. However, last-minute orders may not have enough preparation time to be fully chilled.
Do I need my own keg tap/dispensing equipment?

Yes, you will need compatible dispensing equipment. Contact us if you're unsure what you need.
Can I return my keg if I don't use it?

We do not accept returns or provide refunds for change-of-mind purchases. If you have an issue with your order, contact us as soon as possible and we'll do our best to help.