Privacy Policy

Last updated: 6/09/2025

The Keg Co. respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use and protect your personal information.

1. Information We Collect

When you place an order, contact us or use our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Delivery address
  • Billing and payment information
  • Order details
  • Information you provide when contacting us

We may also automatically collect certain information about how you use our website, such as your IP address, browser type, device information and pages you visit.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange and complete deliveries
  • Contact you regarding your order
  • Respond to enquiries and provide customer support
  • Process payments
  • Improve our website, products and services
  • Send marketing communications where you have agreed to receive them
  • Meet our legal and regulatory obligations

3. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not generally have access to or store your full credit or debit card details. Payment information is handled by the relevant payment provider in accordance with their privacy policies and security practices.

4. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify, which hosts and operates our online store
  • Payment providers that process your transactions
  • Delivery providers or drivers involved in fulfilling your order
  • Service providers that assist us with operating our website and business
  • Government authorities or other parties where required by law

We do not sell your personal information to third parties.

5. Cookies

Our website uses cookies and similar technologies to provide functionality, remember preferences, understand how customers use our website and improve your browsing experience.

Some cookies may be placed by third-party services used by our website, including Shopify and payment or analytics providers.

You can adjust your browser settings to manage or block cookies, although this may affect some website functionality.

6. Marketing

If you choose to subscribe to marketing communications from us, we may use your email address or other contact details to send you information about products, promotions and offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain business records, resolve disputes and meet legal or regulatory requirements.

9. Accessing or Updating Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct inaccurate or outdated information.

Please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The most recent version will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Keg Co.
Email: thekegco@outlook.com

Frequently asked questions

What do I do with my empty keg?

Once you're finished with your keg, take it to our verified keg drop-off point at 27 Arundel St, Fremantle. The keg remains the property of the supplier and will be collected from there.
Where do you deliver?

We offer Perth-wide delivery for a flat $10 fee, so you can have your kegs delivered anywhere across the Perth metropolitan area. Please contact us for out of Perth metro delivery.

What days do you deliver and what time?

We deliver Wednesday afternoons, Friday afternoons and Saturday daytime. You'll be able to select an available 2-hour delivery window at checkout.
Do you offer last-minute orders?

We may be able to accommodate last-minute orders. Email us at thekegco@outlook.com and we'll do our best to help. Please note that chilled kegs cannot be guaranteed for last-minute orders.
Will my keg be fully chilled when it arrives?

For standard orders, we'll allow sufficient time to chill your keg where requested. However, last-minute orders may not have enough preparation time to be fully chilled.
Do I need my own keg tap/dispensing equipment?

Yes, you will need compatible dispensing equipment. Contact us if you're unsure what you need.
Can I return my keg if I don't use it?

We do not accept returns or provide refunds for change-of-mind purchases. If you have an issue with your order, contact us as soon as possible and we'll do our best to help.