Returns & Refunds

Change of Mind

Due to the nature of our products and the conditions in which kegs may be stored after delivery, we do not accept returns or provide refunds for change-of-mind purchases.

Once a keg has been delivered, we cannot verify how it has been stored, handled or used. For this reason, we are unable to accept returned kegs for resale.

Need to Cancel or Change Your Order?

If you need to cancel or change your order, please contact us as soon as possible at thekegco@outlook.com.

While cancellations are not guaranteed, we'll do our best to accommodate your request depending on the status of your order.

Problems With Your Order

If your keg is incorrect, damaged, faulty or does not meet the description, please contact us as soon as possible at thekegco@outlook.com.

We'll assess the issue and work with you on an appropriate solution in accordance with your rights under the Australian Consumer Law.

Important

Our returns policy does not exclude or limit any rights you may have under the Australian Consumer Law.

Frequently asked questions

What do I do with my empty keg?

Once you're finished with your keg, take it to our verified keg drop-off point at 27 Arundel St, Fremantle. The keg remains the property of the supplier and will be collected from there.
Where do you deliver?

We offer Perth-wide delivery for a flat $10 fee, so you can have your kegs delivered anywhere across the Perth metropolitan area. Please contact us for out of Perth metro delivery.

What days do you deliver and what time?

We deliver Wednesday afternoons, Friday afternoons and Saturday daytime. You'll be able to select an available 2-hour delivery window at checkout.
Do you offer last-minute orders?

We may be able to accommodate last-minute orders. Email us at thekegco@outlook.com and we'll do our best to help. Please note that chilled kegs cannot be guaranteed for last-minute orders.
Will my keg be fully chilled when it arrives?

For standard orders, we'll allow sufficient time to chill your keg where requested. However, last-minute orders may not have enough preparation time to be fully chilled.
Do I need my own keg tap/dispensing equipment?

Yes, you will need compatible dispensing equipment. Contact us if you're unsure what you need.
Can I return my keg if I don't use it?

We do not accept returns or provide refunds for change-of-mind purchases. If you have an issue with your order, contact us as soon as possible and we'll do our best to help.